This Privacy Policy governs the access and use of the Mobile Seva portal, APIs, applications, and communication services. It explains how Mobile Seva collects, uses, stores, and protects information from users and organizations.

What is Mobile Seva?

Mobile Seva is a Government communication platform that enables Government Departments and authorized organizations to communicate with citizens through SMS, IVRS, WhatsApp, RCS, Mobile Applications, APIs, and other communication channels.

Information We Collect

To provide services efficiently, Mobile Seva may collect the following information:

• Department/Organization Name
• Authorized User Details
• Official Email Address
• Mobile Number
• Designation
• Address and Contact Information
• Sender IDs and Templates
• API Configuration Details
• Usage Logs and Transaction Records
• Device and Browser Information
• IP Address Information
• Service Utilization Statistics

Additional information may be collected based on the services availed.

Use of Information

The information collected may be used for:

• User registration and authentication
• Service provisioning and administration
• SMS, WhatsApp, IVRS, RCS, and API service management
• Technical support and troubleshooting
• Security monitoring and fraud prevention
• Regulatory compliance
• Audit and monitoring purposes
• Usage analytics and reporting
• Service improvement and optimization
• Management of Information

Data Sharing

Information may be shared only with:

• Authorized Government Agencies
• Telecom Service Providers
• DLT Platforms
• Regulatory Authorities
• Service Delivery Partners

Information shall not be disclosed to unauthorized third parties except where required by law.

Data Security

Mobile Seva adopts reasonable security measures to protect information from unauthorized access, misuse, alteration, disclosure, or destruction. Security measures may include:

• Encryption of sensitive information
• Secure communication channels (SSL/TLS)
• Access controls
• Multi-factor authentication
• Audit logging and monitoring

Cookies and Session Information

The Mobile Seva Portal may use cookies and session identifiers to improve user experience and maintain secure sessions. Users may control cookie settings through their browser. Disabling cookies may affect certain portal functionalities.

Data Sharing and Disclosure

Mobile Seva does not share information with unauthorized individuals or organizations. Information may be disclosed when required by law, court orders, Government directives, security requirements, or regulatory obligations.

Data Retention

Mobile Seva employs reasonable security measures to protect information from unauthorized access, disclosure, alteration, or destruction. Communication channels may be secured using encryption technologies and other security controls.

User Responsibilities

Users are responsible for:

• Maintaining the confidentiality of credentials
• Using official communication channels
• Ensuring compliance with applicable laws and regulations
• Promptly reporting unauthorized access or security incidents

Third-Party Services

Certain Mobile Seva services may involve integration with telecom operators, messaging platforms, government systems, and other authorized third-party service providers. Their respective policies may also apply.

Changes to Privacy Policy

Mobile Seva reserves the right to modify this Privacy Policy from time to time. Updated versions will be published on the portal.

Grievance Redressal

For any privacy-related concerns, grievances, or queries, users may contact: Email: msdp(at)cdac(dot)in

Consent

By registering on the Mobile Seva Portal and using its services, the Department/Organization acknowledges and agrees to the collection, processing, storage, and use of information in accordance with this Privacy Policy.