GOVERNMENT OF INDIA
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GOVERNMENT OF INDIAMobile Governance (m-governance): Mobile governance(m-governance) aims to leverage wireless and new media technology platforms, mobile devices and applications for delivery of public information and services to all citizens and businesses. It aims at widening the reach of, and access to, public services to all citizens in the country, especially in the rural areas by exploiting the much greater penetration of mobile phones in the country. It also leverages the innovative potential of mobile applications in providing public services.The overall strategy aims at making India a world leader in harnessing the potential of mobile governance for inclusive development. The initiative has been conceptualized and formulated by the Ministry of Electronics and Information Technology (MeitY), Government of India. Centre for Development of Advanced Computing (C-DAC), a MeitY organization, is the technical implementing agency for the project.
Mobile Seva is an innovative initiative aimed at mainstreaming mobile governance in the country. It provides an integrated whole-of-government platform for all Government departments and agencies in the country for delivery of public services to citizens and businesses over mobile devices using SMS, USSD, IVRS, CBS, LBS, and mobile applications installed on mobile phones.The diagram below depicts the various components of Mobile Seva.
Considering the huge penetration of mobile phones in the country especially in the rural areas, it has become imperative to offer government services over mobile-devices to ensure that the vision of the National e-Governance Plan (NeGP) to provide government services to citizens near their doorsteps becomes a reality. Mobiles can become the most common access devices for government services provided through the national e-Governance exchange middleware comprising National e-Governance Services Delivery Gateway (NSDG), State e-Governance Services Delivery Gateway (SSDG) and various domain gateways, e.g. Passport Gateway, MCA21 Gateway, etc. The current architecture of NSDG/SSDG or the domain gateways should be supplemented with a framework for mobile governance.